Terms and Conditions
This agreement is between you and The Bin Caddie LLC (referred to as “The Bin Caddie,” “we,” “our,” or “us”). Please review these Terms and Conditions carefully before using our services. By purchasing, enrolling in, or using The Bin Caddie services, you agree to be bound by these Terms and Conditions.
1. Service Description
The Bin Caddie provides residential trash and recycling bin management and cleaning services within Hernando County, subject to availability within the current service areas listed on our services page.
Services may include:
Placing trash and recycling bins curbside for scheduled municipal collection
Retrieving bins after collection and returning them to the customer's designated location
Cleaning, sanitizing, and deodorizing trash and recycling bins
Unless otherwise stated at the time of purchase, standard residential service includes up to two (2) rolling trash and/or recycling bins per household. Customers requesting service for more than two bins will be charged an additional bin fee for each bin exceeding the two-bin allowance, based on the current rate listed at the time of purchase or service.
By signing up for service, you grant The Bin Caddie permission to access your property, or another designated service location, as reasonably necessary to place, retrieve, and/or clean your trash and recycling bins. You confirm that you have the legal authority to grant such access.
Bins must be easily accessible on scheduled service days. Customers are responsible for ensuring that gates, vehicles, locks, animals, or other obstructions do not prevent reasonable access to the bins. If The Bin Caddie is unable to access the bins on a scheduled service day due to circumstances outside of our control, the service will be considered a missed service and no credit or refund will be issued for that visit.
2. Customer Responsibilities
Customers agree to:
Ensure clear and safe access to bins on scheduled service days, including adequate curb space when placement service is provided
Notify The Bin Caddie in advance of address changes or special service instructions
Ensure bins are available at the designated location on scheduled service days
Provide bins in a condition suitable for safe handling and cleaning
If a bin is broken, damaged, or otherwise not in suitable working condition, The Bin Caddie may refuse service. The customer will be notified when reasonably possible.
Customers are responsible for contacting the applicable county or waste collection provider regarding bin repair or replacement. With the customer's permission, The Bin Caddie may contact the appropriate provider on the customer's behalf but is not responsible for repair or replacement decisions, outcomes, or timelines.
3. Bin Placement and Retrieval Time Windows
For customers receiving bin placement and retrieval services, The Bin Caddie typically places trash and recycling bins curbside on the evening prior to scheduled municipal collection between approximately 5:00 PM and 6:00 PM. Placement times may vary due to route volume, weather, traffic, holidays, or operational needs.
After municipal collection, The Bin Caddie retrieves bins during designated return service windows. Typical return windows are approximately:
10:30 – 11:00 AM
1:30 – 2:00 PM
4:30 – 5:00 PM
If a bin has not been emptied during an earlier return window, The Bin Caddie will check again during the next scheduled window on the same service day. If a bin remains unemptied by the final return window due to circumstances outside of The Bin Caddie's control, service will be considered complete for that day and no credit or refund will be issued.
In such cases, The Bin Caddie may contact the customer to determine whether the bin should remain curbside for later collection or be returned to its designated location.
Customers acknowledge that municipal collection schedules, delays, missed pickups, and holiday schedule changes are outside of The Bin Caddie's control. These circumstances may affect placement and retrieval times.
All service times are estimates and are not guaranteed.
4. Cleaning Services and Service Limitations
The Bin Caddie provides bin management and cleaning services only and does not collect, transport, or dispose of trash or recyclables.
Bins presented for cleaning must be emptied and in a condition suitable for safe handling and cleaning. Overloaded bins or bins containing grease, animal waste, hazardous materials, chemicals, paint, or other substances that present a health, safety, or environmental concern will not be cleaned.
The Bin Caddie reserves the right to refuse service when a bin is unsuitable or unsafe for handling or cleaning. No credits, refunds, or adjustments will be issued when service cannot be completed because of the condition or contents of the bin.
Cleaning services include a high-pressure power wash, thorough rinse, and deodorizing treatment. While our cleaning process is designed to remove dirt, residue, bacteria, and odors, some stains, discoloration, residue, or permanent damage may remain due to age, material wear, prior neglect, chemical exposure, or prolonged buildup. The Bin Caddie does not guarantee the complete removal of stains, discoloration, or other cosmetic imperfections.
Excessive Buildup Cleaning Fee
Standard cleaning rates cover normal household dirt, residue, and buildup. Bins with excessive buildup or heavy soiling that require additional cleaning time, treatment, or multiple cleaning cycles may be subject to a $10 Excessive Buildup Cleaning Fee per bin.
This may include hardened or compacted residue, severe organic buildup, or other cleanable conditions requiring substantially more cleaning than our standard service. When reasonably possible, the customer will be notified before the additional fee is charged.
Payment of the Excessive Buildup Cleaning Fee does not guarantee complete removal of stains, residue, discoloration, or buildup.
The Bin Caddie is not responsible for pre-existing damage to bins or damage resulting from age, normal wear and tear, structural weakness, or other conditions or external factors beyond The Bin Caddie's reasonable control.
5. Payment and Billing
Payment terms and applicable rates are provided at the time of sign-up or purchase.
Monthly service plans are billed monthly unless otherwise stated at the time of purchase.
Quarterly service plans are billed and committed in three-month service blocks. Bi-Annual service plans are billed and committed in six-month service blocks.
By enrolling in a Quarterly or Bi-Annual plan, the customer agrees to pay for the entire applicable service term. If service is canceled after the service term has begun or after one or more cleanings have been completed, any remaining balance for the current three-month or six-month commitment remains due and payable.
Additional charges, including additional-bin fees and applicable Excessive Buildup Cleaning Fees, may be charged separately from the customer's regular service rate.
Pricing and payment terms are subject to change with reasonable notice to the customer.
Failed or late payments may result in suspension or termination of service until the outstanding balance is paid.
6. Cancellation and Refunds
Monthly service may be canceled with at least 7 days' notice prior to the next billing date.
Quarterly and Bi-Annual plans are subject to the service commitments described in Section 5. Cancellation does not eliminate any remaining balance owed for the customer's current committed service term.
Unless otherwise stated in a promotion, service guarantee, or at the time of purchase, payments for completed services, missed services resulting from customer inaccessibility, and committed service terms are non-refundable.
7. Liability and Indemnification
To the extent permitted by applicable law, The Bin Caddie is not responsible for injury, loss, or property damage resulting from circumstances outside of The Bin Caddie's reasonable control.
Customers agree to indemnify and hold harmless The Bin Caddie LLC and its affiliates from claims arising from the customer's misuse of the service, unsafe conditions on the customer's property, prohibited materials or substances placed in bins, or the customer's violation of these Terms and Conditions, except to the extent prohibited by applicable law.
8. Privacy
Customer information is collected and used for service delivery, billing, account management, and customer communication.
Personal information will not be shared with third parties for partnered promotions or marketing purposes without the customer's permission, except where disclosure is necessary to provide services or required by law.
9. Changes to Terms
The Bin Caddie reserves the right to modify these Terms and Conditions from time to time. Updated terms will be posted on our website and, when appropriate, communicated to customers by email, letter, or other reasonable means.
Changes will apply prospectively following their effective date, except where otherwise permitted or required by law.
10. Contact Information
The Bin Caddie LLC
Spring Hill, FL 34606
(352) 231-4891
service@thebincaddie.com